📜 Terms & Conditions – Velmora
Welcome to Velmora! By accessing and using our website www.velmorabd.com, you agree to the following Terms & Conditions. Please read them carefully.
1️⃣ General Terms
- By placing an order with Velmora, you confirm that you are at least 18 years old or have permission from a parent/guardian.
- Velmora reserves the right to update, modify, or remove any content, products, or policies at any time without prior notice.
- We strive to ensure that all product descriptions, prices, and availability are accurate. However, errors may occur, and we reserve the right to correct them.
2️⃣ Orders & Payments
- All orders are subject to availability and confirmation of payment.
- We accept payments via Bkash, Nagad, Rocket, Debit/Credit Cards, and Bank Transfer.
- Prices are inclusive of VAT, but delivery charges may apply based on your location.
- Once an order is placed, cancellations are not allowed unless approved by our support team.
3️⃣ Shipping & Delivery
- We offer nationwide delivery in Bangladesh. Estimated delivery time is 2-5 business days depending on location.
- Delivery times are estimates and may vary due to unforeseen circumstances.
- Customers are responsible for providing accurate delivery details. We are not liable for failed deliveries due to incorrect addresses.
4️⃣ Return & Refund Policy
- You can return a product within 7 days if it is unused, undamaged, and in its original packaging.
- Refunds are processed within 5-7 business days after receiving the returned item.
- Sale or discounted items are not eligible for refunds.
- Delivery fees are non-refundable, except in cases of defective or incorrect items.
5️⃣ Product Usage & Care
- We recommend following the care instructions provided with the product to ensure longevity.
- Velmora is not responsible for damages caused by improper handling or washing of clothing items.
6️⃣ Privacy & Security
- Your personal information is collected and stored securely. We do not share or sell your data to third parties.
- We use cookies and analytics to enhance your shopping experience.
7️⃣ Customer Support & Contact
For any inquiries or support, please contact us:
📞 Call/WhatsApp: +8801820088114
📧 Email: support@velmorabd.com
🌐 Website: www.velmorabd.com
By shopping with Velmora, you agree to these Terms & Conditions. Thank you for choosing us! 🛍️