📜 Terms & Conditions – Velmora

Welcome to Velmora! By accessing and using our website www.velmorabd.com, you agree to the following Terms & Conditions. Please read them carefully.


1️⃣ General Terms

  • By placing an order with Velmora, you confirm that you are at least 18 years old or have permission from a parent/guardian.
  • Velmora reserves the right to update, modify, or remove any content, products, or policies at any time without prior notice.
  • We strive to ensure that all product descriptions, prices, and availability are accurate. However, errors may occur, and we reserve the right to correct them.

2️⃣ Orders & Payments

  • All orders are subject to availability and confirmation of payment.
  • We accept payments via Bkash, Nagad, Rocket, Debit/Credit Cards, and Bank Transfer.
  • Prices are inclusive of VAT, but delivery charges may apply based on your location.
  • Once an order is placed, cancellations are not allowed unless approved by our support team.

3️⃣ Shipping & Delivery

  • We offer nationwide delivery in Bangladesh. Estimated delivery time is 2-5 business days depending on location.
  • Delivery times are estimates and may vary due to unforeseen circumstances.
  • Customers are responsible for providing accurate delivery details. We are not liable for failed deliveries due to incorrect addresses.

4️⃣ Return & Refund Policy

  • You can return a product within 7 days if it is unused, undamaged, and in its original packaging.
  • Refunds are processed within 5-7 business days after receiving the returned item.
  • Sale or discounted items are not eligible for refunds.
  • Delivery fees are non-refundable, except in cases of defective or incorrect items.

5️⃣ Product Usage & Care

  • We recommend following the care instructions provided with the product to ensure longevity.
  • Velmora is not responsible for damages caused by improper handling or washing of clothing items.

6️⃣ Privacy & Security

  • Your personal information is collected and stored securely. We do not share or sell your data to third parties.
  • We use cookies and analytics to enhance your shopping experience.

7️⃣ Customer Support & Contact

For any inquiries or support, please contact us:
📞 Call/WhatsApp: +8801820088114
📧 Email: support@velmorabd.com
🌐 Website: www.velmorabd.com

By shopping with Velmora, you agree to these Terms & Conditions. Thank you for choosing us! 🛍️