Overview
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
We want you to have a hassle-free shopping experience. If you’re not satisfied with your purchase, we offer a 7-day return & refund policy under the following conditions:
✅ Eligibility for Return & Exchange:
- The item must be unused, unworn, and in original packaging.
- Return requests must be placed within 7 days of receiving the product.
- Damaged, defective, or incorrect items are eligible for exchange or refund.
🚀 How to Return or Exchange:
- Contact our support team via WhatsApp (+8801820088114) or email (support@velmorabd.com) within 7 days.
- Provide your order number and a photo of the product.
- We will guide you through the return process.
💳 Refund Process:
- Refunds will be processed within 5-7 business days after we receive the returned item.
- Refunds will be issued via the original payment method (Bkash, Nagad, or bank transfer).
- Delivery charges are non-refundable, except in cases of defective products.
🔹 Note: Sale or discounted items are not eligible for refunds.
For any return or refund inquiries, feel free to reach out to us!
📞 Call/WhatsApp: +8801820088114
📧 Email: support@velmorabd.com
🛍️ Shop with Confidence at Velmora!